Returns and refunds

Effective date: 10 August 2026

Try Smalltalk for 30 days. If it isn't right for your family, email us and we'll refund what you paid for your plan.

When the 30 days start

If there's a phone in your order, the 30 days start the day it arrives — not the day you paid. Phones are delivered by hand while we're getting started, so those two dates can be a while apart, and we'd rather the clock started when you actually have the thing.

If there's no phone in your order, the 30 days start the day you bought your plan.

What you get back

• Your plan — refunded in full.
• Your phone — if we sent you one, send it back and we'll refund anything you paid for it. We cover the postage. If your phone came free with a yearly plan, there's nothing to refund for it, but it still comes back to us.

How to start a return

Email support@smalltalkphone.com within the 30 days and tell us you'd like to return. A person will reply with where to send the phone and how we'll cover the postage. Email is the only thing you need to do — there's no form and no phone number to call.

This is on top of your legal rights

This 30-day guarantee is a promise we choose to make. It doesn't replace or narrow the rights you already have under Ontario's Consumer Protection Act, 2002 or other consumer protection laws that apply to you — including your rights if something we sold you is faulty. Those apply whatever this page says.

The binding version

This page says the same thing as section 6 of our Terms of Service, in plainer words. If the two ever seem to disagree, the Terms are the agreement between us.

Smalltalk Telecom Inc.
400-26 Wellington St E, Toronto ON M5E 1S2, Canada
support@smalltalkphone.com