Safety and privacy, in plain words
What we promise your family, and how you can check each promise for yourself.
Only the people you approve
Your child can call, and be called by, only the people on your list. That rule is enforced on our network, not only in the app, so an unknown caller simply can't get through.
Two families connect their children's phones with one shared link and one approval. Neither family sees the other's details first.
Downtime keeps the phone quiet at the times you set. People you designate as priority contacts, like parents, still get through.
No tracking. The phone has nothing that could follow where your child goes.
Emergency calls
This phone and app cannot call 911
Neither the phone nor app can call 911 or any other public emergency number. It runs on our own private network, which by design has no connection to the public phone network — that's part of what keeps strangers out, but it also means emergency services can't be reached from this phone.
Please keep another phone that can reach 911 available in your home, and make sure your child knows where it is and how to use it.
About emergency calls. On Village, Smalltalk Service runs on a private network with no connection to the public phone network, so the Smalltalk phone cannot call 911 or other public emergency numbers. Keep a phone that can reach 911 available in your home, and make sure your child knows where it is and how to use it.
On both plans. If your power or Wi-Fi goes out, the phone can't make or receive calls until it's back.
Your family's information
Stored in Canada
Your family's records are stored in Canada. Some providers we rely on for telephone calls, payments and notifications operate in the United States. Where your data lives.
90 days, then gone
Call records are kept for 90 days, then deleted. You can delete any row sooner, from the app.
No ads, ever
No advertising, no analytics trackers, and no selling or sharing your data for marketing.
Download or delete
Download your data, or delete your account, from the app at any time. How to delete your account.
Payments
Payments are handled by our payment processor. Smalltalk never sees your card details.
This website
The website itself sets no cookies of ours, runs no analytics and loads no third-party scripts.
A person in Toronto answers
Questions go to a real person on our team, in the app or by email. And if Smalltalk isn't right for your family, there's a 30-day money-back guarantee. If a phone was in your order, the 30 days start when it arrives. Read the return policy.
Ask us anything
